Information Security Policy

Sertrading seeks to be a reference in information security. To this end, it adopts requirements, processes and controls to mitigate risks to the organization and its customers, in addition to promoting continuous improvement of the Information Security Management System, responsible for providing infrastructure and IT systems support for all company services.

Ensure the confidentiality, integrity and availability of information

Assess, classify and address potential risks

Raise the level of awareness regarding information security

Implement monitoring, control and response mechanisms in information security management processes

Ensure the necessary investments in information security

Continuously evaluate corporate processes and act on them when necessary, ensuring information security

Privacy Policy


Sertrading understands the importance of data privacy and establishes clear rules to ensure the protection of its customers and users. This policy determines the requirements and processes for collecting, processing, storing and sharing information.

It ensures the protection of personal and sensitive data in accordance with Brazil's LGPD data protection law

It identifies privacy risks and establishes appropriate controls

It keeps customers and employees informed about data protection practices

It implements control mechanisms in data processing processes

It allocates the necessary resources for ensuring information security

It assesses and updates protection processes to ensure compliance

Cookies Policy


Sertrading uses cookies to provide a personalized and more efficient experience to all users and visitors of the website and the Customer Area. The policy describes the types of cookies used and their purposes.

It respects the privacy of user data in accordance with Brazil's General Data Protection Law

It provides cookie settings and ensures secure processing

It remembers language preferences and username/password to provide personalized functionality

It analyzes how users navigate the website to optimize the user experience and identify areas for improvement

It provides clear instructions for users on how to manage and configure cookies in the most popular browsers

It provides specific cookies in the Customer Area for authentication and protection against unauthorized access

At Sertrading, the protection of personal data is a priority. To ensure transparency and security, the company has a Data Protection Officer (DPO) who is responsible for receiving requests from holders of personal data and interacting with the Autoridade Nacional de Proteção de Dados (ANPD) [National Data Protection Authority].


If you have any questions or concerns related to personal data protection at this institution, please contact Alberto Basile by email at dpo@sertrading.com. Sertrading is here to help you.
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